The Network Managed Services offerings include all activities we would typically perform running a LAN/WAN network, for instance:
Day-to-day operation and management of the entire network infrastructure
Management of end-customer problems escalated from your customer support function
Corrective and preventive field maintenance
Optimization of systems and services to ensure performance is maintained at or above agreed quality levels
Management of changes to the network
Installation and upgrades of equipment
The service is controlled by a Service Level Agreement (SLA) based on performance indicators.